I need to rant! Just encountered horrible service and phone etiquette from the staffs at Best Denki (s) . Prural cos i called a few branches and i get the same kind of treatment from the staffs there...i guess it really shows the services of Best Denki, at least over the phone.

I have been doing a sort of spring cleaning of my closet and throwing out or selling things either I do not see myself using anymore I have repeated versions of them..remember I'm a shopping queen?

So I have given up on baking (i reckon it's cheaper and nicer to buy cakes/ pastries from bakeries) thus selling away my trusty KENWOOD mixer. And hair straightener that I realised I have 3 different versions of!
And so i called up Best Denki to check on the price of those items so that I can price my items for sale at a reasonable rate cos i have totally forgotten how much I paid for them.
It's just a simple request to speak to the sales rep, or just to get someone to check the prices for me. But i my call was being transferred to a 2nd party, then to the 3rd. And each time I had to repeat what my purpose was as the person who transferred the call simply just put me on hold and didn't help to convey the message. The last straw came when the 4th person who picked up the phone asked me what I was requesting for. this time I literally screamed at her. Just too bad for her, but i was really frustrated with the previous SAs who picked up my call and I had to repeat my request over and over again.
Am I expecting too much from these SAs? I feel that the person who answers the call is as equally important as those front liners. And it speaks alot of your corporate image and your brand. In terms of services and conversational etiquette, I really think that Singapore is losing behind by a big chunk compared to many countries.


another experience I had was in the Chanel boutique just recently. I was with a friend looking at earrings and there wasn't anyone available cos the boutique was packed like Chanel was having a sale! Nope, there wasn't a sale going on.
And so we managed to get hold of a SA who was almost done with a customer and we told her that we would like to get some earrings. So she said that she will attend to us in a minute while she disappeared into the store for god knows what reasons.

After a good 5min, we were still waiting for her at the counter waiting for her 'grand appearance'. As the earrings counter was hidden behind a full height shelf, we had to walk out to actually see her. And to my dismay, she was attending to a group of China tourist looking at bags! Me and my friends were furious and complained to another SA that her colleague was supposed to be attending to us first!
Fuming mad, we went out of the boutique and sweared never to buy from this SA ever with such poor customer service. Next time when I go into the boutique, I MUST check out her name and post it here or in the forum!